Booking terms and conditions


Company name: ITSYOURVILLA, S.L.


CIF / NIF: B57834707

Phone number: +34 688 910 995


Domain name:

In case of cancellation of a confirmed reservation, the client will lose the prepayment made. If the cancellation is made within the last 30 days before arrival, the client
You must pay between 50 and 100% of the full rental rate.
If the client leaves the property unjustifiably before the end of their stay, neither the agency nor the owner will carry out the reimbursement of the rental fee.

Particular cancellation policy:
• Between 1 and 15 days notice of the cancellation will be penalized with 100%.
• Between 16 and 30 days notice of the cancellation will be penalized with 50%.
• More than 30 days notice of the cancellation will be penalized with 30%.

➡ If the cancellation of the reservation takes place in the next 10 days from the realization of the same, the cancellation costs by the client will be free. Exception: last minute reservations.

Cancellation options if customer plans change due to coronavirus:

If you are infected with COVID-19, you are covered by our standard Force Majeure Policy and you can choose to be a force majeure when canceling your reservation.
On the other hand, depending on the reservation and arrival dates, if your travel plans change due to the COVID-19 pandemic, and this situation is justified by sending the necessary documentation, you can choose to:
- The mission of a credit bonus for the amount paid to be enjoyed in a maximum of 3 years.
- Request a refund of the amount paid, as long as it is impossible for the guest to travel or there are obstacles to the entry of travelers in the destination country (in this case, ITSYOURVILLA, SL reserves the right to study each case in particular and carry a verdict).